Rule Of Thumb: A Guide to Customer Service and Business Relationships is an introductory guide for first-time entrepreneurs and small business owners seeking to gain a basic understanding of what it takes to create unrivaled customer service and long-lasting business relationships. In today's business world the customer service experience is the most critical component that can lead small businesses to remarkable success. It can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis and customized to meet the needs and wants of customers. The relationships entrepreneurs and small business owners have with customers is a key component to their business's growth and evolution to the next level. Learn how to build outstanding and valuable relationships with customers and clients by: 1) Identifying the needs and wants of your customers; 2) Seizing opportunities and recognizing and addressing challenges; 3) Creating successful communication strategies; 4) Developing best practices for follow-up; 5) and more! Competition is fierce in our current economy. Prepare yourself to be a leader in your industry and the best at your business. You have the power to create an unforgettable experience and lasting impression on your customers. This book will lead you to develop your own dynamic and unique strategies that are sure to grow your business.
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Lisa Tschauner (Author)
Lisa Clonch Tschauner is the author of Rule of Thumb: A Small Business Guide to Customer Service and Relationships (WriteLife, 2012) and is the owner of Dynamic Concepts. An Instructor of Entrepreneurship and Business at Central Community College,...