Poor listening is an acknowledged problem between employees and bosses, salespeople and customers, parents and children, and husbands and wives. Lack of effective listening also leads to lost clients, lost political campaigns and lost causes. On the other hand, learning to listen better can transform people and relationships by making others feel appreciated and valued; save time by reducing mistakes and misunderstandings; and increase trust, credibility, and cooperation. Listening is just as important as speaking. Good listening draws people to you. Poor listening causes them to drift away. This 10-page report offers a powerful set of tools to help you build your listening skills up to maximum effectiveness. Topics covered include: A quick quiz to assess the level of your listening skills and identify opportunities for improvement; The five roadblocks to effective listening; The four levels of listening; The six skills of active listening teach you: How to CARESS your way to excellent listening and jumpstart your way to better listening.