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本书从说话和礼仪两个角度来阐述做人做事必须懂得两大智慧——会说话、懂礼仪。并且以生动的事例和形形色色的故事，深入浅出地展示生活中最直接、最便利、最有效的说话技巧和礼仪规范，让你在阅读中不知不觉地提高了说话水平，也掌握了生活中的必要礼仪，让你在以后的为人处世中更顺畅、更和谐！
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