The Apocalypse may or may not be around the corner, but the lamias of Nether Parts Punishments, Afterlife Services England & Wales (Hell), have a more serious problem to deal with. The delivery of twenty-eight unruly souls to the wrong address – viz, their office – and the subsequent overly energetic castigation of said souls by an unsupervised young demon on secondment, could lead to them facing one of the ultimate horrors the underworld has to offer: a disciplinary panel. Hell, we learn, can be almost as much of a trial for the staff as for the customers.