Banking is always considered as one of the most stressful jobs in the world. But working in a branch dealing directly with the customers with different attitudes is a challenging task and little, little experience every day gives the most professional satisfaction. The dedicated Branch Head is always considered as a friend, philosopher and guide to most of the people who could achieve the dream. People who have succeeded in life would never forget the branch or the Branch head. This is an unique experience which is captured in a simple language in this book.