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沟通的本质是心灵与心灵的对话，沟通的目的是共赢，沟通的前提是心态，沟通的技巧是倾听。如何创造活跃的沟通气氛，而后直入对方的内心？如何凝聚谈话的焦点，吸引听者全部的注意力？如何强化谈话内容，清晰表达，消除沟通障碍？本书通过68个打动人心的沟通技巧，让你的沟通能力更上一层楼!
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