Six months ago Lois and Rick's daughter, Stephanie, was killed in a tragic car accident. The voicemail she sent to her mother the night of the accident is a treasured gift from their daughter's brief life. Lois listens to the message far too often, and it has caused her emotional paralysis. Her husband Rick and sister Tina both encourage her, but she can't let go.
To her dismay, she loses that treasured message, the last message, forever when the phone company makes software upgrades. Lois is inconsolable, until something truly wonderful and divine occurs.