This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.

The original book contains an expansion of techniques described here. This condensed version still contains a synthesis of effective recruiting techniques including Merck's Interview Skills workshop, Hewlett-Packard's Behavioral Interviewing and Marriot's recruitment programs. Many historically effective retention techniques are also, including, such as Federal Express Guaranteed Fair Treatment Procedure, General Electric's Work Out among others. Several successful techniques for improving organizational and face to face communication and recognition by organizations like Hyatt Corporation, American Express, SRC and many others are also included. The book examines techniques that should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self-esteem.

This condensed and updated edition of the print version delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of managers with human resources responsibilities. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.