It's tough, being a call center agent. The industry, with its demanding workload and performance targets, tight rules and procedures, and often irregular hours, can make for soaring stress levels and a high employee turnover rate because of burnout. In The Little Red Handbook for Call Center Agents, sales professional and top trainer Rye Gutierrez shares tips on how to manage tasks, time, and funds to avoid stress, achieve work-life balance, and get out of the call center industry wealthier—in money and life lessons learned.