Consider a manager as the conductor of an orchestra. Each staff member is a finely tuned instrument designed to deliver the precise effect at just the appropriate moment. Without drums, the woodwinds would have no power. Without violins, the horns would have no finesse. It is the conductor's purpose to align each instrument and note to create a harmony of music. If one instrument falters, they aren't discarded – they are tuned and given direction.

This book guides the manager through the steps to effectively conduct his or her staff like a "finely tuned orchestra." The manager will learn the problems associated with "Starting Up a Department from Scratch," "Inheriting an Established Department," and "Maintaining an Established Department." Our "Managing from the Heart" philosophy will instruct the manager how to develop staff that manages themselves. He or she will learn how to conduct the process of managing without appearing to manage, define "success factors," develop "career-mindedness," set and maintain standards, put the "I" in TEAM, manage the interval, and remote manage.

By enabling each member to do what he or she does best, the conductor oversees the process, directing overall effectivity. This creates a finished product that becomes infinitely more than the sum of its parts.