When managing from the heart, the manager becomes an engineer not only of the physical process, which sets the foundation for his department to excel, but he or she also engineers an emotional, spiritual, and social process instilling the internal practices which enables each individual to excel.

As manager, I must utilize five roles to initiate the process:

Human Being

Mentor

Instructor

Counselor

Orchestra Leader

These five roles enable me to construct an environment conducive to personal growth – an environment in which the individual feels safe and inspired to aspire to their potential. By properly utilizing these roles, I assist each staff member define their purpose, discover their passion, and reclaim their inherent power. Inspiration becomes self-perpetuating, driving them to succeed. As manager, each time I speak to an employee I need to be utilizing each of these roles. I am always a human being, a mentor, an instructor, a counselor, and an orchestra leader. Because of the significance of each of these roles, Pillar III – Process will explore each role individually.