Winning Client Trust - The Retail Distribution Review and the UK Financial Services industry's battle for its clients' hearts and minds. The Retail Distribution Review (RDR) is a reality. 2013 will herald a new dawn for the retail financial services industry. The Financial Services Authority is currently sticking to its radical 'consumer protection' agenda with its key objectives: transparent and fair product and service fee based charging, clarity for consumers on services offered and industry professionalisation through higher financial adviser qualications. But do the industry and its clients understand the RDR's consequences: intended or otherwise? With client to industry trust still on fragile ground, the answer to winning client trust is far from simple. This book delves deep into the RDR ramifications for both the industry and its clients and works through the major issues to answer the key questions. Chris Davies' international and domestic experience within financial services brings together disparate views and engaging analysis of the RDR and its effects on the UK financial services industry and its clients.