Journal of Knowledge Management, Volume 9, Issue 1
ebook ∣ Journal of Knowledge Management
By Eric Tsui

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This ebook is dedicated to Technologies in Knowledge Management. A summary of the evolution of technologies that impact KM is provided as well as observations on the current trends and how they will impact the workplace and the individual knowledge workers in the next 5 years. Overall speaking, these trends are that firstly, the whole area of KM is becoming more and more process-centric and relevant technologies are gradually being aligned to support process-based KM activities. Secondly, there is the emergence of personal networks and applications. These networks and applications operate in conjunction with enterprise infrastructure and applications but individual workers have a strong control on configuring the type of applications and content that best support their day-to-day activities, learning and development. Thirdly, knowledge sharing and capturing are becoming more instantaneous (i.e. on-demand and just-in-time). Large scale KM programs still prevail but, in future, the technical infrastructure and information content of these programs also need to support ad hoc, spontaneous but intensive intra and inter-organisational collaborations.