Business Process Management Journal, Volume 9, Issue 5

ebook Business Process Management Journal

By Majed Al-Mashari

cover image of Business Process Management Journal, Volume 9, Issue 5

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This e-book provides an insight to the research that is being undertaken in eCRM, including articles that provide a general introduction to the topic and a couple of case studies in this area.

Business Process Management Journal, Volume 9, Issue 5