The onslaught of new technologies – from social media to smartphones – can be both a blessing and a curse for the business world and beyond, as people try to navigate the complexities of etiquette in the modern workplace. The Ann E. Answers Guide to Communications Etiquette in the Digital Age is a compilation of advice for how to appropriately use digital communications in a professional setting. The book was written by Goff Public staff members, who have decades of experience helping people and companies protect their reputations and maintain their relationships.