When Juliette Milner is invited to spend Christmas in Bruges with her ex-boyfriend, Dale, she thinks an old flame is about to be rekindled. But Dale's invitation isn't all it seems, and Juliette finds herself stranded alone in this beautiful city. A chance conversation with a friendly barman leads her to the bed and breakfast run by his brother, Laurens, who has a room free thanks to a last-minute cancellation. And as she finds herself growing closer to Laurens on a sightseeing tour, Juliette realises she might enjoy a special Christmas rendezvous after all ...