When Bharat takes over his father's shop, he doesn't know that the factory sends over the 'defect' goods to a charity, as a gift. The system has been in place for years, but yet when he sees his goods leaving without his permission, he demands that Sudha Murty come to him in person and make a request anew. Sudha knows that he is acting out, a child having to fill his father's shoes, desperate to be seen as important, to earn respect. What should she do? Emotionally compelling and subtly generous, Sudha Murty beautifully articulates the difference between fighting and forgiving.