It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.

Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including: