On a snowy evening, a train meanders its way from New York City to upstate New York. It is December 22, 2011 and Ben Stone is returning home from a long day of business meetings. As the train departs the station, a woman sits in the seat next to him. The chance meeting is the start of a Christmas love story that will affect both of their lives forever. A Christmas Journey is a story about love, loss and redemption. For Claire Driscoll, it is a chance to face the loss of loved ones on September 11, 2001.