Quality improvement just got better.

Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees—rather than managers—this guide quickly and easily explains everything employees need to know about Six Sigma, including what it is and what it can accomplish, why companies are implementing it, how employees are impacted, and much more.
-  Once used almost exclusively by large manufacturing organizations, Six Sigma is now implemented in both product- and service-based mid-sized companies (Quality Digest magazine).
-  Books on Six Sigma are solid performers in the business category, especially those aimed at employees not directly involved in Six Sigma implementation.
-  Pocket Idiot’s Guide® format is perfect for those looking for a quick, easy-to-understand overview.