Your skills in mediating conflict in the workplace are a key factor in career success. As a manager or supervisor, your skills in conflict resolution will make the difference in leading a productive team and creating a positive work environment.

With this practical resource, learn to resolve conflict in the office quickly between employees and teams. The rules for conflict management are changing rapidly with the adoption of new technology for communicating. This book is a powerful management resource to communicate clearly, tactfully, and confidently in common problem situations. This series of quick tips is a credible guide to decisive communication, while also serving as a perfect resource for understanding the fast changing rules for mobile, social media and digital communications on the go.

Excellent communication skills are a key factor in effectively managing conflict. This resource for managers and executives will take the guesswork out of how to mediate workplace disputes.