This book examines 10 key interpersonal skills of the manager.. from choosing a leadership style to the day of completing annual performance evaluations. Each chapter examines in depth the effects of the manager's actions and behaviors (intended or otherwise) with regard to each of the 10 interpersonal skills. Most importantly, a concerted effort is made to provide practical suggestions that you can use in your own efforts to increase the productivity level and commitment of your employees, both to your goals and those of the larger organization. This book is dedicated to first line managers, especially those who are entering the ranks of management for the very first time, either as new college graduates or employees recently promoted to the position of manager. At the same time, because it addresses important basics of effective management, the book is also a valuable resource for managers at all levels who want an in-depth review of core interpersonal skills.