Jerry Wishes says: ".... we are still creating monumental waste. Our overall processes are still very manual, dysfunctional, poorlyHe goes on to say: "Most people still can't describe their job in objective, measurable terms. Walk around and see how many of your employees are measuring their job tasks, setting improvement goals and then showing how they are doing. How many of your processes are broken? How many are documented but people don't follow them? How many are documented by a single person, but those that work in the process don't have a stake in it because they had no input in how it runs on paper ... so they run it their own way?" documented, hardly understood..... I can walk into 8 out of 10 companies and within half a day, uncover millions of dollars of waste. If you don't 'get it' soon and start doing things differently, you'll be in a down-cycle and never understand why. My hope is that this book will give you some insight and a direction you can use to conquer the challenges ahead."