The Customer Bill of Rights

ebook ∣ The Top Four Things Customers Want

By Laura Stack

cover image of The Customer Bill of Rights

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Format

ebook

Author

Laura Stack

Publisher

The Productivity Pro

Release

15 February 2013

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Subjects

Business Professional Careers Nonfiction

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SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want you to do:

  • 1. Understand Their Expectations
  • 2. Maintain Enthusiasm
  • 3. Create Special Relationships
  • 4. Watch Your Language When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company's biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense.

    • Format

    ebook

    Author

    Laura Stack

    Publisher

    The Productivity Pro

    Release

    15 February 2013

    Share

    Subjects

    Business Professional Careers Nonfiction
    The Customer Bill of Rights