Maximize Your Most Critical Asset. THE GUIDE NO MANAGER CAN AFFORD TO BE WITHOUT! Knowledge workers are the innovators, designers and marketers of your company's products and services. They are the highly paid strategists, executives, and IT specialists whose ideas and expertise fuel your success. But are they delivering their best performance? Leading knowledge-management and process-innovation expert Thomas Davenport shows you how to: Identify your company's most crucial category of knowledge worker; Choose appropriate interventions and performance measures; Use computers to mediate and structure knowledge work; Select the most effective technology; Understand the value of social networks and facilitate their use; and Structure the physical environment to maximize productivity. Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is the director of research for Babson Executive Education, an Accenture Fellow, and the author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know.