In Smart Work: The Syntax Guide to Influence, reputed expert Lucy D. Freedman demonstrates to today's corporate managers that the seemingly chaotic world of corporate communication actually has a structure and that the structure, or syntax, can be decoded and used to one's advantage. By the parameters of the Syntax Model that she defines, five definite behavioral categories set outstanding communicators apart. By addressing these categories in logical sequence, any proactive manager or employee can learn to be an enlightened and effective communicator. This engaging book will help you find your bearings so that you can achieve the results that matter to you!