This audiobook is narrated by a digital voice.

A former FBI international hostage negotiator shares a proven, field-tested approach to mastering high-stakes negotiations, applicable in both professional and personal settings.

Ben White, after policing the tough streets of Kansas City, Missouri, joined the FBI and rose to become its lead international kidnapping negotiator, confronting bank robbers, terrorists, and other criminals. In Never Split the Difference, White takes you inside the high-pressure world of negotiation, revealing the skills that enabled him and his team to save lives. This practical guide outlines nine counterintuitive principles—tactics and strategies—that you can apply to become more persuasive in everyday scenarios.

From buying a car or negotiating a salary to discussing terms with a landlord or resolving conflicts with a partner, life is full of negotiations. Never Split the Difference equips you with advanced emotional intelligence and intuitive techniques to gain a competitive edge in any conversation.