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ITIL Service Management: Advanced Guide | Create 45 Service Projects | Including Process Automation is your essential playbook for transforming IT operations with real-world ITIL practices. Whether you're an IT manager, process consultant, service desk lead, or ITIL certification candidate, this book delivers a practical and strategic roadmap for implementing ITIL successfully across your organization.
Written by industry expert Oliver Trent, this advanced guide walks you through 45 hands-on service management projects aligned with ITIL v4 principles—designed to elevate efficiency, user satisfaction, and business value. From request fulfillment and change control to incident automation and SLA monitoring, each project includes clear steps, automation options, and actionable KPIs to track progress.
Inside this guide:
Whether you're modernizing legacy systems or starting from scratch, this book helps you translate ITIL theory into measurable, repeatable outcomes that improve performance across the IT lifecycle.
Unlock the power of ITIL to streamline services and deliver consistent value.
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