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戴爾公司在成立之初,註冊資金僅僅是1000美元,經過10多年的飛速發展,成為PC市場的領頭羊,現在其PC機市場佔有率位於世界前列,戴爾公司成功的秘訣是什麼呢?企業從穀底走向穀峰的策略,歸根究底,無非是以客戶為中心,堅持客戶滿意,創造客戶忠誠。與客戶接觸以後,可以從客戶那裏瞭解到很多情況,便於我們在今後改進工作。