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如何盡可能地爭取自身的最大利益而又能令對方甘於接受呢?談判即是戰鬥又是合作。哈佛經理在談判中如何分析情勢，利用資訊，正確處理企業現在和長遠的利益，是需要方法和技巧的。就象刺蝟一樣，互相接近到不會有刺痛感發生的距離，才能對症解決問題。同樣，在業的經營方面，也只有管理者充分地培養出談判、說服的能力，才可能化解與周圍的對立，創造有利於業績提高的形勢。
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