Professional Ethics and Etiquette, Fifth Edition demonstrates how a professional is characterized not only by his or her ability to do the job, but also by their integrity, work ethic, and the ways in which he or she interacts with others. It shows students how to recognize different personality types (including their own) and how cultivating qualities such as fairness, attentiveness, modesty, and mutual respect in communication leads to productive and professional relationships. Plus, readers will also find true-or-false quizzes, tips for understanding professional etiquette, and exercises for testing and learning workplace ethics. Chapters include: Developing Self-Knowledge; Recognize Your Values and Ethics; Becoming More Reliable and Responsible; Achieving Professional Excellence; Be Aggressively Nice; Be a Learner; Improve Your Time-Management, Goal-Setting, and Memory Skills; Maintain Balance to Succeed in the Workplace; Handling Difficult Situations; and Web, Email, and Social Media Etiquette.