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In a fast-paced industry driven by deadlines, data, and demanding clients, communication is more than a soft skill—it's a leadership tool.
Communicate, Connect, and Lead offers a powerful blueprint for insurance adjusters ready to rise above transactional conversations and lead with emotional precision. Written by Dr. Karissa Thomas, creator of Efficient Adjuster™, this book equips professionals with the mindset, language, and strategies needed to handle high-pressure claims, navigate conflict with clarity, and build trust with policyholders and team members alike.
Whether you're a field adjuster, desk adjuster, or team leader, this guide will help you:
It's time to raise the standard. Communication is no longer optional. It's how you lead.
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