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本书构建了"7大品类、8大痛点、56个解决方案"的棋盘型框架，介绍了设施管理（FM）、信息技术（IT）、物流（LOG）、维护维修运营（MRO）、市场营销（MKT）、机器装备（M&E）、专业服务（CVS）等7大品类的需求管理难、预测计划难、需求描述难、供方评审难、价格对比难、部门协同难、流程控制难、量化管理难等8大痛点，形成56个解决方案，涵盖间接采购全品类、管理全流程。
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