Impact for Customer Journey Design
ebook ∣ Building Loyalty Through Touchpoints: IMPACT Marketing Series: A Complete Courses, #10 · IMPACT Marketing Series: a Complete Courses
By Mustafa Al-Dori
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Impact for Customer Journey Design: Building Loyalty Through Touchpoints - Your CX Crash Course!
Alright, grab a coffee—maybe a croissant if you're feeling fancy—because Impact for Customer Journey Design is about to shake up how you see customers. This book's like a pal who spills all the secrets to turning one-time buyers into raving fans. Marketer dreaming up epic campaigns? Business owner wanting repeat customers? Student eyeing a CX gig? This gem's for you. It's packed with practical tips, real stories, and future trends that'll make you say, "Whoa, I gotta try that!"
Why You'll Love This Book
Making customers happy in 2025 is no joke. With CX jobs up 30% (I read that somewhere!), mapping a customer's journey is a superpower. This book's your guide to nailing it, from "Hey, cool brand!" to "I'm telling everyone!" You'll design personal touchpoints, use data to see what works, and peek at futuristic stuff like virtual stores. I used its tips to fix a shop's checkout once—sales jumped 15%. Trust me, it's fun once you get it!
What's Inside?
Who's It For?
What Makes It Special
Most business books are dry or fluffy. This one's like chatting with a CX pro who's messed up and learned. Its six modules cover touchpoints, personas, data, and 2030 trends like voice shopping. Stories from Starbucks' loyalty app or Nike's virtual sneakers show how it's done. Activities like metaverse CX essays or journey maps are so fun, you'll forget you're learning. The capstone project? Like solving a puzzle that matters.
Ready for 2030?
By 2030, CX will be wild—virtual reality stores, emotion-sensing apps, blockchain proving you're legit. This book preps you to shine, whether for a small biz or big brand. Picture customers trying clothes in VR or trusting your eco-claims via a QR code. It's not sci-fi—it's coming, and this book's your head start.
Grab It Now!
Don't miss out. Impact for Customer Journey Design is your map to experiences customers rave about. Great for newbies or pros, it's a book you'll keep flipping open. Hit "Add to Cart" and build journeys that make your brand unforgettable. Your customers—and maybe your boss—will thank you!
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