Customer Experience Excellence
audiobook (Unabridged) ∣ A Guide to Building Customer Loyalty, Improving Service Quality, and Growing Your Business through Happy Clients
By Logan Dale
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This audiobook is narrated by a digital voice.
Customer satisfaction isn't just a metric—it's your competitive edge. Customer Experience Excellence is your guide to delivering five-star service, earning customer loyalty, and growing your business through memorable brand interactions. This audiobook is ideal for entrepreneurs, managers, and customer service teams who want to stand out in any industry.
Learn how to map your customer journey, identify friction points, and turn complaints into conversions. Discover how to create emotional connections through personalized experiences, train front-line staff to go above and beyond, and use feedback to drive continuous improvement.
Explore service recovery, loyalty programs, net promoter score strategies, and digital tools that elevate every stage of the customer lifecycle. From first impression to lasting relationship, you'll master the techniques to keep clients coming back.
Customer Experience Excellence helps you transform transactions into relationships—and happy clients into your best growth channel.
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