Service is survival.

We're all competing for customers. If you don't provide them with good service, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly twenty years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want: 1) Understand their expectations; 2) Maintain enthusiasm; 3) Create special relationships; 4) Watch your language.

When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retaining customers. New and existing customers are your company's biggest asset, so implement the Customer Bill of Rights in your organization today!