Techniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components—planning, organizing, staffing, directing, and controlling. As a result, you'll be able to start every day with a sense of organization and control you never had before. You'll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at hand, making it easier to delegate effectively, motivate successfully, use time efficiently, and increase productivity substantially. You will learn how to:

Use planning techniques that ensure smooth operations

Organize a department for maximum productivity

Staff in a way that matches jobs with talent

Develop performance appraisal techniques that increase employee development

Motivate employees to perform to their maximum potential. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.