Finally...a negotiation framework that encourages a positive outcome for both parties. This book takes the "win/win" concept a step further to make negotiating a more gratifying experience—even if you don't get exactly what you want. Interpersonal Negotiations: Breaking Down the Barriers builds on mutual understanding and respect for each other's needs and provides a proven framework for fulfilling them. You'll discover the secrets that can help turn an adversary into an advocate. You will learn how to:

Ensure a safe, fair, and effective negotiation process

Direct the negotiation process to create mutual understanding and acceptance

Recognize and understand your own needs and those of the other person

Make it easy for others to understand your needs

Be creative and persistent to address and resolve blocks to successful negotiation

Assess the other person's behavioral and emotional responses

Acknowledge your own and the other person's perceptions and beliefs

Avoid getting mired in the process. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.