Her well-earned nickname is Sorry Sophie because she's always saying sorry. And that's the problem. Sophie thinks saying the word sorry will solve or smooth over whatever mess, mishap, or misery she creates. But when she accidentally destroys her friend's much-loved birthday gift, Sophie discovers that sometimes simply saying sorry isn't enough. As Sophie seeks her friend's forgiveness, she learns a valuable lesson: everyone makes mistakes, but how you respond afterward matters and that means acknowledging the wrongdoing, expressing remorse, sincerely apologizing, and working to repair the harm.