Collaboration and cooperation has become the most frequently used method by which libraries can leverage scarce resources in order to meet an increasingly demanding user base. 24/7 Reference examines the role of cooperative reference in today's information space by taking an in-depth look at the world's largest collaborative reference service, the 24/7 Reference Cooperative. The book discusses how the Cooperative provides a 24 hour live chat reference service through the coordinated efforts of over 1,400 participating libraries in the US and the UK. The Cooperative's continued success, challenges and roles in a Web 2.0 world are also explored.

Best practices and data from a real-life international virtual reference cooperative (the only one of its kind in terms of number of libraries, etc.)

Statistics from the local, regional, state-wide and international level regarding utilization of virtual reference service, with comparisons by locality. What makes a service successful? Key indicators in a variety of locales are examined

Case studies from the network of librarians participating in the Cooperative, as well as those who participate in the Question Point Global Reference Network, provide a global perspective on how libraries use the latest technologies to serve their users.