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There are still many people out there who do not see the different nuances between the traditional Account Manager and the new Customer Success roles. 💡 A hint: CSMs are not rebranded AMs.
➡️ 📚 This e-book will serve you in the following ways =>
😎 1. If you are familiar with the whole "Customer Success is not Account Manager and it is not Customer Support" discussion, you will:
🤔 2. If you are not on board with the whole idea and think that there should be one role for everything, you will still:
📝 You can expect the following topics to be covered 📝
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