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This is the second follow up to the successful implementation of SAP Service Management. This guide picks up where my Advanced Configuration Guide left off. It covers even more of the Service Management Configuration. My favorite part of this book is the Advanced Master Data Section and Advanced Service Process which covers how to use some of the fun pieces of SAP service management. Including:
* Master Warranties
* Maintenance Planning
* Service Subcontracting
* How to build simple workflows for Service Management
* Technical Objects (Equipment/Functional Locations/Install Bases)
* And much more...
Overall, a great addition for anyone trying to understand all the things you can do in SAP service management.
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