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本書從人類溝通的現象，進行本質的探討。內容集結作者數年來的閱讀與教學心得，圍繞跨文化溝通的主題，提供簡明的原理論述，和深入淺出的解釋。由人的感知認知與溝通的關係開始，通過分析溝通的要素和文化的特徵，得出產生溝通障礙的主因，繼而進一步探索全球化下跨文化溝通的現象與問題。
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