Total Quality Management
ebook ∣ Principles and Tools to Improve the Quality of Products and Services · Administration: The Science of Managing Resources
By Domingos Coimbra
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Uncover Business Excellence with Total Quality Management (TQM): The Complete Guide for Leaders, Managers, and Professionals
Achieve exceptional results and build a sustainable and socially responsible company with TQM.
In this book, you will find:
• A holistic view of TQM:
Fundamental principles and their historical evolution.
Proven benefits for companies of all sizes and industries.
Integration with digital technologies and agile management practices.
• Strategic implementation of TQM:
Step-by-step methodology for identifying opportunities for improvement.
Essential tools such as PDCA, Benchmarking, Ishikawa Diagram, and 5 Whys.
Case studies and practical examples from renowned companies.
• Focus on exceptional results:
Process improvement to increase productivity and efficiency.
Cost and waste reduction.
Increased customer satisfaction and brand loyalty.
• Sustainability and social responsibility:
TQM as a tool for building an ethical and environmentally committed company.
Quality management with a focus on social responsibility and building a strong brand.
• Practical guide for leaders, managers, and professionals:
Accessible content and clear language to facilitate the application of TQM.
Tips and strategies to overcome implementation challenges.
Action plan to start your TQM journey in your company.
Become a transformative leader and build a company of lasting success with TQM!
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