Survey of Use of Artificial Intelligence in Inter-Library Loan Management

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By Primary Research Group Staff

cover image of Survey of Use of Artificial Intelligence in Inter-Library Loan Management

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This study presents data from 33 academic libraries about their use of artificial intelligence in various facets of inter-library loan management, with separate datasets for use in copyright clearance, returns and deliveries, title and content searches, patron service requests, personalized content recommendations, and other tasks connected to interlibrary loan management.Survey participants also give data or commentary or both on how much they are using AI, which applications they are using, and what their plans are for the future.  The report provides specific datasets on the amount of worktime spent on ChatGPT, Bard/Gemini, and AI enabled Bing. In addition, survey participants evaluate the present and presumed future impact of AI on interlibrary loan management.

Survey of Use of Artificial Intelligence in Inter-Library Loan Management