Today is the Perfect Day to Improve Customer Experiences!
ebook ∣ Understanding how customer experiences go wrong, so yours can go right!
By Lisa D Dance
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Increasingly Customer Experiences Enabled by Technology are Going Ridiculously Wrong
Customer experience quality is at an all-time low and customer experience problems are at an all-time high. Customer experience issues are often exacerbated by ineffective technology costing customers untenable amounts of time, money, and stress as well as a long tail of cascading costs for employees and companies.
Today is the Perfect Day to Improve Customer Experiences! is a collection of visually compelling true stories of customer experiences gone wrong that serve as a wake-up call to decision makers in companies unaware of how bad customer experiences are and how ineffective technology can be.
A clear and concise yet thought-provoking resource that includes:
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