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James Champy's New York Times bestseller, Reengineering the Corporation, ignited a revolution inside businesses in the 1990s. Now Champy shows managers how to cross ("x") new boundaries into the next frontier of business performance. Here is the new corporation: a web of interacting processes and people without walls between customers, suppliers, or even competitors; an environment of free-flowing information and ideas where businesses learn to:
• Create Harmony. Owens and Minor delivers medical products exactly when its customers want them--and reduces costs.
• Be Transparent. Electronics manufacturer Solectron reveals process details to its customers--and streamlines production while beating the competition.
• Understand the Role of Customers. Digital giant EMC values customer "pull"--and defines its process "push" with new accuracy.
•Continuously X-Engineer. PNC Bank uses the full power of the Internet in every one of its divisions--and the efficiency of PNC and its customers improves exponentially.
• Create Harmony. Owens and Minor delivers medical products exactly when its customers want them--and reduces costs.
• Be Transparent. Electronics manufacturer Solectron reveals process details to its customers--and streamlines production while beating the competition.
• Understand the Role of Customers. Digital giant EMC values customer "pull"--and defines its process "push" with new accuracy.
•Continuously X-Engineer. PNC Bank uses the full power of the Internet in every one of its divisions--and the efficiency of PNC and its customers improves exponentially.
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