Every day, people get injured, often by accidents where no one is to blame. However, sometimes injuries happen because someone else - a person or an organisation - is at fault. These personal injuries can lead to compensation, particularly if the injury is life changing. Usually, people only experience one significant injury that leads to a personal injury claim in their lifetime. So, for most, dealing with a claim is unfamiliar and stressful, especially when they're already coping with the injury. This guide aims to explain the legal process and help injured individuals (and their loved ones) understand what to expect. Aimed at members of the public in England and Wales, this guide contains authoritative, impartial advice to enable individuals to understand and participate in their personal injury claim with confidence. The guide aims to: - Help you understand the legal process, what to expect, and your role. - Assist you in building a clear and reasonable claim, maximising the prospect that you will receive a reasonable compensation settlement. - Guide you in choosing the right representatives, assessing their service, identifying and addressing problems early, and replacing advisors if needed. It is written by a highly regarded specialist barrister with 30 years experience and is aimed at making the claims process less stressful whilst promoting fairer, quicker and more cost-effective settlements.