Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff.

Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.