Schtanli, 41, is a mother of two. She founded in New York a bad telegraph company, working as a director herself. Currently, she has replaced 800 companies investigating phone charges being overcharged. Only in 1987 did customers demand $5 million from the phone company, showing that her professional performance was very good. Schtanli said: Of the 6 phone bills, 4 were miscalculated. For the average person, calculating a phone bill is too complicated. I'm like a scout, constantly looking for invoice errors."

Schtanli's customers often have phone charges in excess of $5,000 per month. The phone company's big clients empowered her to look up phone call books and wait for the results each month. If there is an inflation, they wait until the company collects the phone bill before paying the phone fee. The amount she recovered will be divided equally among households. The phone company's calculations are often flawed, she said, and her households can expect to be paid back $15,000 a month, she said.